jilievo's Privacy Policy

This privacy policy is prepared and published by the organisation that operates the jilievo platform. It applies to the jilievoapk.cam website, mobile application, and all related services.

When you register, log in, or use any service on jilievo, you voluntarily agree to the terms of this policy. This privacy policy is considered an integral part of our Terms and Conditions. We recommend that you read the full policy carefully before you start using the service.

This platform is only for individuals aged 21 or above. We do not knowingly collect any information from minors.

2.1 Information You Provide Directly

When you create an account on jilievo or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Identity verification document details (such as National ID card)
• Financial transaction details (via bKash, Nagad, Rocket, Upay, or bank transfer)

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform. This includes:

• IP address and device identification information
• Browser type, operating system, and device language settings
• Your activity on the platform and gaming history
• Login time, date, and session duration
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may also receive information from trusted third parties for identity verification or payment processing purposes. This information is used solely for account verification and fraud prevention.

jilievo uses your personal information for the following purposes:

• Creating, managing, and verifying accounts
• Processing all financial transactions including deposits and withdrawals
• Providing customer support — 24/7 live chat and email assistance
• Detecting suspicious activity to ensure account security
• Properly delivering bonuses, cashback, and VIP benefits
• Complying with applicable laws and regulations
• Improving the platform and enhancing user experience
• Contacting you about relevant offers or updates with your consent

We never sell your information to third parties or rent it out for commercial purposes.

4.1 Third-Party Service Providers

jilievo works with certain trusted technology and service providers — such as payment processors, identity verification agencies, and game software suppliers. These parties act only under our instructions and may not use your information for their own purposes.

4.2 Legal Obligations

We may be required to provide information to relevant authorities due to a court order or legal obligation. In such situations, we provide only the minimum information necessary.

4.3 Business Changes

In the event of a future business restructuring or acquisition, your information may be transferred to a new entity. Should this occur, we will notify you in advance and ensure the same standard of protection is maintained.

jilievo has put in place several technical and administrative measures to ensure the security of your personal information:

• Data transfers are secured through SSL encryption technology
• Passwords and sensitive information are stored in encrypted form
• OTP verification is in place for account access
• Regular security audits and monitoring are carried out
• Staff are given limited access only to the information needed to carry out their responsibilities

However, transmitting information over the internet is not entirely without risk. We make every effort to ensure maximum protection, but no organisation can guarantee the absolute security of data.

6.1 What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. jilievo uses cookies to remember your login state, personalise services according to your preferences, and analyse platform performance.

6.2 Types of Cookies

• Essential cookies: These are necessary to keep the platform running — login sessions, security tokens, and so on.
• Functional cookies: Used to remember your language preference and interface settings.
• Analytical cookies: Collect anonymous data to understand how the platform is used.

6.3 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling essential cookies may mean that some platform features are no longer available to you.

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to legal obligations, fraud prevention, or dispute resolution needs.

Transaction-related information is retained for the period required by financial and legal requirements. Once that period has passed, the information is securely deleted or anonymised.

As a jilievo user, you have the following rights:

• Access: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to deletion: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to object: You have the right to object to the use of your information for specific purposes.
• Portability: You can receive a copy of your information in a structured format.

To exercise these rights, please contact our support team. In line with our Responsible Gaming policy, we will process your request in a timely manner.

All jilievo services are for individuals aged 21 or above only. We do not knowingly collect or process any minor's information. If we are informed that a minor's information has been collected, we will delete it immediately and close the associated account.

jilievo reserves the right to update this privacy policy when needed. If significant changes are made, we will post a notice on the platform or inform you by your registered email. Continuing to use the platform after changes have been made indicates that you have accepted the updated policy.

For any questions about our services, policies, or your account, you can find answers on our Frequently Asked Questions (FAQ) page.

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please get in touch with us: