jilievo Responsible Gambling
Gambling is enjoyable when it stays entertainment. jilievo believes every player's safety and mental wellbeing comes first — so we help you play in an informed, limited and controlled way.
For ages 21 and above onlyWhy Responsible Gambling Matters
Online casino and betting is a form of entertainment for many people. But for some, it can gradually become a habit and start affecting personal and family life. jilievo always wants its users to play with awareness and within set limits.
Under our Terms and Conditions, the minimum age to open an account on this platform is 21. Age verification is a mandatory step and we do not allow minors to participate under any circumstances. If there are younger members in your household, keeping your account and devices secure is your own responsibility.
Ask yourself a few questions before you play: Am I betting more to recover money I lost? Is my sleep or work being affected? Am I hiding this from people close to me? If the answer to any of these is yes, it is time to seek help now.
Our Privacy Policy ensures that your personal information is kept with strict security. If you apply for self-exclusion or limit setting, that is kept completely confidential as well.
jilievo provides various protective tools — deposit limits, betting limits, session limits and self-exclusion. Using these tools is not a weakness; it is proof of a conscious decision.
Tools to Keep Yourself Safe
Deposit Limit
Set the maximum amount you can deposit on a daily, weekly or monthly basis. Reducing the limit takes effect immediately; increasing it takes a little time.
Bet Limit
Set a maximum total bet amount per session or per day. If the set limit is reached, the system will notify you automatically.
Session Time Limit
Decide in advance how long you will play in one go. When the set time is up, the session will end and you can take a break.
Reality Check
A message will appear on screen at set intervals to remind you how long you have been playing and how much you have spent.
Cooling-Off Break
Temporarily close your account for 24 hours up to 30 days. During this time no login or transactions will be possible on the account.
Self-Exclusion
If you feel you need a longer break, you can apply for permanent or long-term self-exclusion. Once active, the account will be permanently deactivated.
Apply to Set a Limit
Fill in the details below and send them to our support team — you can also apply via 24/7 live chat.
This information will go to our support team and will be kept completely confidential.
Warning Signs of a Problem
If you notice the signs below, gambling is going beyond entertainment. The sooner you recognise them, the easier it is to get help.
Going Over Budget
You cannot account for your monthly expenses or you are borrowing money to bet.
Chasing Losses
Unable to accept a loss, you keep placing bet after bet trying to win the money back.
Withdrawing from Family and Work
You are avoiding or neglecting family or professional responsibilities because of gambling.
Tendency to Hide It
You are hiding from people close to you how long you have played or how much you have spent.
Restlessness When Not Playing
When you cannot play, you feel mental discomfort, irritability or anxiety.
Impact on Sleep and Health
Staying up late to play is causing sleep problems or your physical health is declining.
Where to Get Help
jilievo Support Team
Our 24/7 live chat and email support are available in Bengali and English. For limit setting, self-exclusion or any problem, contact us directly via live chat — everything is completely confidential.
Family and Trusted People
A close family member or trusted friend can often give the first warning. Take their concerns seriously. Mutual support plays a big role on the path to recovery.
Professional Counselling
Getting professional help from a psychologist or counsellor is the most effective path. Mental health centres and addiction recovery specialists in Bangladesh provide confidential services.
jilievo's Commitment
jilievo is not just a gaming platform — it is a responsible service. We believe that if gambling causes harm, it is no longer entertainment. That is why we have taken active steps to protect users.
Our team regularly monitors unusual gaming patterns and contacts users when needed. You can find more details about how jilievo operates on our About Us page.
The key points of our commitment:
- Minors are not allowed to open accounts — 21+ verification is mandatory.
- Every user can set their own deposit, bet and session limits.
- Self-exclusion requests are processed quickly and accepted without question.
- The support team is available 24/7 via live chat and email in Bengali.
- Gaming history and behaviour are analysed to actively support users who may be at risk.
- Our protection tools are free and available to use at any time.
Responsible gambling is not just rules — it is an attitude. We want you to enjoy your time on the platform every day and close it with peace every day. You can find answers to more responsible gambling questions in our FAQ section.
Responsible Gambling FAQ
Yes. The minimum age to open an account and participate in casino or betting activities at jilievo is 21. Age is verified at registration and when required during review. Operating an account on behalf of a minor is also prohibited.
It depends on the type of self-exclusion you chose. For a temporary cooling-off break, the account becomes active again after the set period. For long-term or permanent self-exclusion, the reactivation process is different and takes some time — contact our 24/7 support team for details.
Yes, a request to lower your limit takes effect immediately. Increasing a limit may involve a waiting period for safety reasons, so that no decision is made under sudden pressure.
Direct requests from third parties are not accepted, as account security and personal privacy must be protected. However, if you wish, you can contact our support team with the help of a family member to request limit setting or self-exclusion.
You can speak directly in Bengali on jilievo's 24/7 live chat — that is the fastest way. You can also reach us by email. All requests related to responsible gambling or self-exclusion are handled on a priority basis.
If you notice you have spent more than your set budget, you are desperate to recover losses, or you cannot focus on other tasks because you are thinking about the game — these are clear signs. Keep the Reality Check tool on; it will remind you automatically after a set time. You can also use the cooling-off break at any time.