FAQ
jilievo FAQ — Deposit,
Withdrawal and Technical Support
Do you have questions about depositing or withdrawing money, using the app, or getting support on your jilievo account? This page has more than 20 questions and answers organised into four sections — in plain, clear English. Browse the sections below and find the answer you need.
Device and App
Device and Technical Issues
Yes, jilievo has both Android (APK) and iOS versions. The app is available through official channels. After installing, log in with your existing account via jilievo login — no need to create a new one. The app works on both mobile data and Wi-Fi.
jilievo runs smoothly on Android 6.0 or higher and iOS 13 or higher. On older, low-memory devices, games may take a little longer to load. Both the site and the app work on any modern smartphone or tablet. Full functionality is also available on desktop browsers.
When a connection drops, the jilievo server saves the last state of the game. Once you reconnect and log in, most games can be resumed from where they left off. In live casino games, if a round is in progress, the result is determined automatically. If this keeps happening, let us know via live chat.
Yes, old cache in the browser or app can slow down page loading. On Android, go to Settings → Apps → jilievo → Storage → Clear Cache. If you use a browser, go to browser settings and clear cached data. Then log in to jilievo again — loading should be noticeably faster.
Open the jilievo site in your mobile browser, then choose "Add to Home Screen" from the browser menu. This saves the site as a shortcut on your home screen and lets you open it directly, just like an app. This option is available on both Chrome and Safari.
First check your internet connection and make sure your username and password are typed correctly. If you've forgotten your password, use the "Forgot Password?" option. Uninstalling and reinstalling the app often fixes the problem. If it continues, contact jilievo support directly via live chat.
Support
Contact and Support
Yes, the jilievo support team serves players in Bengali and English. If you write in Bengali, you'll get a reply in Bengali. All information about payments, bonuses and games is provided in Bengali with Bangladeshi players in mind.
The jilievo support team is active 24/7 — seven days a week, around the clock. Even if you have a problem at 2 a.m., you can reach out via live chat or email. Support does not stop during Eid or public holidays.
jilievo has two support channels — live chat and email. Live chat is the fastest option; just click the chat icon on the site or app to connect. For email, the support team replies as quickly as possible. There is no phone number or SMS channel.
Before contacting support, have your registered username or mobile number, the transaction date and amount, and a brief description of the problem ready. For payment issues, also have your bKash or Nagad transaction ID on hand — this speeds things up. Never share your account password.
Email support is best suited for complex issues, account verification or detailed complaints. You can attach screenshots or relevant information along with a description of the problem, and the team will analyse it and provide a resolution. For urgent matters, live chat is the fastest route.
Withdraw
How to Withdraw
Once a withdrawal request is approved at jilievo, the money generally reaches your bKash, Nagad, Rocket or Upay wallet within 1 hour. Bank transfers may take additional time depending on the bank's own processing time. If account verification is incomplete, it may take a little longer.
The minimum withdrawal amount at jilievo is ৳1,000. Requests below this amount are not accepted. Before withdrawing, make sure your available balance is sufficient and any bonus wagering requirements have been met. If bonus wagering is still pending, you can withdraw only after completing it.
A "pending" status means the request is being processed. It is usually completed within 1 hour. If more than 1 hour has passed with no update, contact the jilievo support team via live chat with your transaction details. If account verification is incomplete, a first-time withdrawal may take a bit longer.
No. Under jilievo's security policy, withdrawals can only be made to a bKash, Nagad, Rocket, Upay or bank account registered in your own name. Requests to send funds to another person's wallet or bank account are not accepted. This is a mandatory rule to prevent fraud.
You can withdraw from jilievo via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major commercial banks such as Dutch-Bangla Bank, Islami Bank and BRAC Bank are supported. It is standard practice to withdraw using the same method you used to deposit.
Deposit
How to Deposit
The minimum deposit at jilievo for any game — slots, casino or sports betting — is just ৳100. This applies equally across all payment methods. You can start playing with a small budget, but stay within your comfort zone and do not bet beyond your limits.
Yes, depositing with Nagad at jilievo is simple. After logging in to your account, go to the deposit section and select Nagad. Follow the payment instructions to complete the payment via the Nagad app or USSD code. Your balance updates immediately upon success. The same process applies for bKash, Rocket and Upay.
First, wait a few minutes and refresh the page. If the money hasn't arrived after 15–20 minutes, contact jilievo live chat with your bKash or Nagad transaction ID (TxID) and a screenshot of the payment. If the payment was sent to the wrong account number, it may take extra time to resolve.
jilievo does not charge any deposit fees itself. However, bKash, Nagad or Rocket may apply their own transaction charges according to their policies — that is a matter for those payment services. Check your mobile banking app for applicable charges before depositing. Bank transfer fees are also subject to the bank's own rules.
Yes. jilievo offers a 150% bonus on your first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a bonus of ৳1,500 — making your total balance ৳2,500; to withdraw this bonus, wagering of ৳1,500 × 20 = ৳30,000 is required. Full bonus details are available on the jilievo VIP and promotions page.
Go to the deposit section and select "Bank Transfer" — use the bank account details shown there to transfer from any commercial bank such as Dutch-Bangla Bank, Islami Bank or BRAC Bank. Include your jilievo username in the transfer reference and submit proof of the transaction.
Still have questions? Talk to us directly
If the questions and answers above haven't resolved your issue, the jilievo support team is ready to help you directly. All types of support are available in Bengali for players aged 21 and above.
Live Chat
Click the chat icon at the bottom right of the site or app. You'll get connected instantly at any time of day or night.
Email Support
For detailed complaints or issues that need documents, email us:
[email protected]
Support Hours
24 hours a day, 7 days a week — including holidays. Available in both Bengali and English.